Return & Exchange Policy
Inds-Well Labs aims to supply Ayurvedic products in good condition and as per order details. This Return & Exchange Policy describes the limited cases in which a product may be replaced or refunded and the procedure for raising a request.
Eligibility for Return/Exchange
Products are eligible for return or exchange if they are received in:
- Damaged condition.
- The wrong item has been supplied.
- There is a clear issue with leakage, breakage, or packaging at the time of delivery.
Procedure and Conditions
- Customers should report any visible damage, mismatch, or missing items within a defined time window, such as 48 hours, through the contact details provided on the website.
- Photographs of the parcel and invoice may be requested to help assess the issue.
- Depending on the situation, we may arrange for pickup, offer a replacement, or issue a refund, subject to verification and stock availability.
- Products that have been opened, used, or partially consumed generally cannot be returned unless there is a proven quality defect authenticated by the company.
- Items purchased in clearance sale or special promotional schemes may follow separate conditions.